Shawn K. Hall

PO Box 1159, Twain Harte, CA 95383

(209) 586-9652

Shawn[*]ReliableAnswers.com

President.
Programmer, Publisher, Technical support

Develop policy-based Network, Internet and PC software for a variety of clients and purposes. Develop custom GUI shells for existing applications. Provide custom data reporting solutions. Maintain excellent on-site technical and customer service, as well as telephone-, email- and instant-messaging-based support.

Recent focus has been designing reusable components for Active Server Applications and Visual Studio .NET.

Customer Service Representative

Provide excellent technological and customer service to a vast array of Gateway clients alone and in a team environment. Services include, but are not limited to; providing technical diagnostics, analysis, and repairs to PC’s ranging in age from factory release to twenty years; evaluate upgrade options on a system-by-system basis per client needs and ability; pro-active sales; preventative maintenance and service recommendations; user education; telephone support; ordering, shipping and tracking of replacement parts; hardware and software troubleshooting; unwaveringly courteous customer support.

Programmer / Analyst

Design & develop nationwide federal application to track resources, payments and expenses during a national disaster. Application implemented barcoding, scanning, real-time reporting, time tracking and implementation of runtime configurable contract requirements for all resources allocated to an incident. Development included on-site testing for functionality and non-obvious implementation requirements.

Head Instructor

Train 10-16 simultaneous students from a variety of backgrounds to diagnose, troubleshoot & repair PC hardware, software, operating systems & other office equipment in preparation for the A+ Certification. Optimize course of study for each student to present & include the wide variety of fields in the technical arena and enable the student to choose a suitable area to focus his/her training.

Clerk, Programmer, Database Administrator

Designed and implemented a variety of Data Warehousing Applications. Familiar with Family and Medical Leave Act (FMLA), Union Contracts and Procedures. Implemented Reflection Scripts to automate common tasks.

Database Developer, Programmer

Designed and implement MS Access DB Programs (Outbound Call Tracking) Developed a Client Reporting application to chart & graph the results of calls by specified criteria and store information for further use; instructed 40+ users on the software's function and use. Developed a tracking database to save the information from facility contacts to print / E-mail / Fax Facility Alerts.

Assistant Leading Petty Officer; Clerk

Scheduling and documentation of patient visits, optimize patient flow and direct Nursing Care. Developed several process improvement tools and applications. EMT Instructor

Assistant Systems Administrator (250+ PCs)

Build, reload, secure and distribute 275+ computers to military medical installations on-base and for sister bases in less than one month. Evaluate, identify, salvage and decommission 500+ out-dated PC’s, migrating applications, user- and business-data to replacement systems. Provided excellent preventive maintenance, troubleshooting, end-user support, and record keeping both on-site and within a technical services office environment. Developed several database Applications for data tracking within the department. Designed database application for automating supply order requests. As ADPSSO (Automated Data Protection Systems Security Officer) I personally instructed 250+ civilian, enlisted and officers in regards to compliance with the military's strict data security regulations.